Support Center
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Common searches:
Help Topics
Search for jewelry and accessories
3 Articles- How to search for jewelry and accessories on JDC LAB?
- How to match with the right seller and then purchase 'customized' jewelry?
- How can jewelry be discussed on JDC LAB?
Purchase jewelry and accessories
14 Articles- How to purchase jewelry on JDC LAB?
- How to confirm receipt of jewelry in a Face-to-Face transaction?
- How to confirm receipt of jewelry in a 'mail delivery' situation?
- How is the sales price of jewelry and accessories determined?
- Do I need to register on JDC LAB before making a purchase?
Shipment
4 Articles- How long is the delivery time, and how are shipping costs and insurance calculated?
- Which freight company is responsible for shipping the products?
- Can I track the logistics status of the product?
- Is it necessary to purchase insurance for the selected shipping of the purchased items?
- What are the methods to authenticate the authenticity of jewelry?
- How to understand a GIA certificate?
- The jewelry retailer's KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures.
- The duties of professional jewelry merchants on JDC LAB
Payment
4 Articles- What payment methods are available?
- The seller only offers a prepayment bank transfer method. Is this type of transaction reliable?
- Can I make payment for the jewelry I purchase through escrow services?
- If you are unable to pay through your JDC LAB escrow account, please note the following:
Return
3 Articles- What are the reasons for return?
- What should I do when I want to return a product?
- Who covers the cost of return?
Buyer Purchase Security Guarantee
6 Articles- How long is the validity period of JDC LAB's Buyer Shopping Safety Guarantee?
- What is JDC LAB's Buyer Shopping Safety Guarantee?
- What is the cost of the Buyer Shopping Safety Guarantee?
- Under what circumstances is JDC LAB's Buyer Shopping Safety Guarantee applicable?
- When I use the Buyer Shopping Safety Guarantee to purchase items, can I request special warranty services?
General Precautions
8 Articles- Benefits of registering on JDC Lab
- How to edit my personal information?
- How to change my password?
- Can I exchange messages with other users through JDC LAB?
- Why do I need to use JDC LAB's messaging feature to send and receive messages?