If you have made payment through JDC LAB's escrow service and wish to exercise your right of withdrawal, you can contact our support team by sending an email to return@jdclab .com to request a refund. We will record and confirm your valid withdrawal time, and will notify you of the corresponding follow-up steps. Typically, you must contact us within seven days after receiving the jewelry to avail of the return and refund service.
However, if you have directly paid the purchase amount to the merchant, you will need to contact the merchant directly to inquire about refund matters. Please note that JDC LAB does not assume any responsibility for refunds resulting from direct payments to the merchant. Therefore, before making a purchase, it is essential to review the merchant's return policy and understand its details and terms to avoid unnecessary complications.
To summarize, if you wish to exercise your right of withdrawal and request a refund, please send an email to our support team within seven day of the return and refund service provided by JDC LAB. If you have directly paid the purchase amount to the merchant, you will need to contact the merchant directly regarding refund matters. Regardless of the method, we recommend that you thoroughly understand the merchant's return policy and terms before making a purchase, and carefully inspect the condition of the product when returning it to ensure a successful return and refund.